Privacy Policy for SMS Text Communications

Last Updated: 08-26-24

1. Introduction

At Hang and Deliver TVs LLC, doing business as (833) HANG-TVS Audio-Video-Experts and TV Mounting Professionals, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect the personal information you provide to us through SMS text communications, and how we respond to requests for access or correction of your personal information.

2. Personal Information We Collect

When you opt-in to receive SMS text messages from (833) HANG-TVS, we may collect the following personal information:

• Phone Number: Collected to send SMS messages related to our services, promotions, and customer support.
• Message Content: Any information you provide via SMS, including feedback, inquiries, or requests.
• Interaction Data: Information on your interactions with our SMS messages, such as whether you opened, responded to, or engaged with the message.

3. Use of Personal Information

We use the personal information collected through SMS text communications for the following purposes:

• Service Updates: To inform you about your appointments, services, or account status.
• Promotional Communications: To send you promotional offers, discounts, and other marketing messages, only if you have opted in to receive such messages.
• Customer Support: To address any inquiries, requests, or feedback you submit via SMS.
• Service Improvement: To analyze your interactions with our SMS communications to enhance our services and customer experience.

4. Sharing of Personal Information

We do not sell, trade, or otherwise transfer your personal information to third parties. However, we may share your personal information with trusted third-party service providers who assist us in operating our business, delivering our services, or providing customer support. These third parties are required to maintain the confidentiality of your personal information and are prohibited from using your information for any purpose other than those outlined in this policy.

5. Protection of Personal Information

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, use, or disclosure. Despite these measures, please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Access and Correction of Personal Information

You have the right to:

• Access: Request a copy of the personal information we hold about you. We will provide this information within a reasonable time frame, usually within 30 days of receiving your request.
• Correction: Request corrections to any inaccurate or incomplete personal information we have about you. We will update your information promptly upon receiving your request.
• Deletion: Request the deletion of your personal information from our records, subject to any legal obligations that require us to retain certain data.

To exercise any of these rights, please contact us using the contact details provided in Section 9 of this policy. We will respond to your request in accordance with applicable privacy laws.

7. Opting Out of SMS Communications

You may opt-out of receiving SMS messages from (833) HANG-TVS at any time by replying “STOP” to any message. Once you opt-out, you will no longer receive SMS communications from us unless you choose to opt back in.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the update will be reflected at the top of this policy.